The purpose of the www.switch-up.fr website is to put in contact people in a situation of national or international mobility (hereinafter the "Users") and people who offer reception and integration solutions (hereinafter the "Ambassadors").
These GCU apply to any person using the Platform, it being specified that those who have an Account on the Platform shall hereinafter be referred to as "Member(s)".
In these general terms and conditions of use, the terms listed below and beginning with a capital letter have the following meaning
Member(s):
any person, natural or legal, with a Personal Space on the Platform, including the Professional Client, the User (natural person acting as a consumer on his/her own behalf or natural person attached to a Professional Client), the Ambassador, the Partner, etc.
Ambassador(s):
independent professional(s) offering, on the Platform, solutions for reception and integration in the town in which they are located
CGU:
these general conditions of use
Professional Client:
legal entity or local authority that has signed a service contract with Switch up with the aim of accessing the Platform in order to subscribe to Services from Ambassadors and make them available to members of its staff or to the inhabitants of its territory
Account:
account for connection to the Platform
Service Contract:
contract concluded, via the Platform, between the User or Professional Client on the one hand, and the Ambassador on the other hand, for the purpose of providing Services by the latter. This contract is concluded by means of a double-click ordering process
Quotation:
quotation made by the Ambassador in response to a request from a User or a Professional Client via the Platform
Personal Space:
dedicated and secure space accessible by logging into his/her Account
Platform:
www.switch-up.fr and all its pages, as well as the sub-domains created by Switch up in the context of making the Platform available as a grey label for the benefit of a Professional Client
Services:
service(s) marketed by the Ambassadors on the Platform
User(s):
natural person (individual), acting either as a consumer or as a beneficiary (employee, member of staff, resident, etc.) of a Professional Client, who wishes to benefit from the Switch up Service, or even from the Ambassadors' Services, within the framework of a national or international geographical mobility compatible with the Ambassadors' Service offers.
2.1 Acceptance of the GCU by the Member
The Member acknowledges these GCU and accepts them unreservedly:
- if he/she is an individual consumer User, when creating his/her Account;
- if he/she is another Member of the Platform (e.g. Professional Client, Ambassador, etc.), when validating the GCU when logging into his/her Account created via the Platform for the first time by means of identifiers that he/she is invited to change when logging in for the first time.
Acceptance of these GTCs also implies unreserved acceptance of the MangoPay Electronic Money GTCs, which can be consulted on THE FOLLOWING LINK, and the MangoPay Payment Services GTCs, which can be consulted on THE FOLLOWING LINK. It is therefore the Member's responsibility to read the latter before accepting these TOU.
2.2 Compliance with the GCU by the Member
The Member undertakes to comply with these GCU and to ensure that they are complied with by any of its employees.
2.3 Modification of the GCU by Switch up
Switch up reserves the right to adapt or modify the GCU at any time, subject to notifying the Member by email and giving two weeks' notice, during which time the Member may delete his or her Account if he or she disagrees with the new version of the GCU. These modifications will only be applicable to uses of the Platform that are subsequent to them.
3.1 Account creation
Any person may consult the Platform provided that they have access to the Internet. However, certain features of the Platform are reserved for Members who have an Account, it being specified that the creation of an Account and access to certain features may be subject to compliance with several prerequisites (e.g. Ambassadors, Professional Customers, etc.), which include, among other things, the legal capacity of the Internet user.
The Account creation process varies according to the status of the person wishing to create an Account:
- if the person is an individual consumer User, he/she must complete and validate an Account creation form on the Platform. They then receive a confirmation email with temporary login details which they are invited to change on their first connection;
- if they are an individual User attached to a Professional Client, the Account creation is carried out by the said Professional Client. This User then receives a confirmation email with temporary login details that he/she is invited to change on first connection;
- if he/she is a candidate for Ambassador status, the creation of an Account is subject to prior selection, in particular according to his/her skills, and is carried out by Switch up. The Ambassador then receives a confirmation email with temporary login details that he/she is invited to change at the first login;
- if he/she is not part of the 3 categories mentioned above, the creation of an Account is carried out by Switch up according to their commercial and contractual relations.
The Member undertakes to take all necessary measures to preserve the confidentiality of his or her login details, in particular by regularly changing his or her password. His Account is strictly personal. He/she is solely responsible for the security of his/her login and password and for all acts carried out in his/her name as a result of their use, at least until he/she has informed Switch up of the loss of his/her login and password or of the fraudulent use of his/her
Account by a third party.
If the User becomes aware that his/her Account has been compromised or used without authorisation, or any other security breach related to his/her Account, he/she must inform Switch up as soon as possible
. If the User forgets his/her password, he/she can reconfigure it via a dedicated procedure on the Platform.
3.2 Account deletion by the Member
The Member may delete his or her Account at any time, provided that he or she is not bound by a contract concluded via the Platform which is in the process of being executed.
The deletion of an Account is the subject of a dedicated procedure on the Site, accessible in the Personal Area. This is the only means available to the Member to delete his or her Account. If the dedicated procedure for deleting an Account is not available, the Member may contact Switch up by email at the following address: contact@switch-up.fr.
3.3 Suspension or deletion of the Account by Switch up
Switch up reserves the right to suspend or delete the Account, at any time and without prior notice, in the event of a breach by the Member of these GCU or of a contract concluded through the Platform with Switch up or another Member. This suspension or deletion and the reasons for it will be notified to the Member by email.
The Member may reply to this email in order to provide, if necessary, explanations on his or her failures.
3.4 No effect of suspension or deletion of the Account on existing contracts
Regardless of who initiates the suspension or deletion of the Account, such suspension or deletion shall have no effect on existing contracts, including Service Contracts between Ambassadors and Professional Clients, or between Ambassadors and individual consumer Users.
The Platform allows:
- Ambassadors to offer Services to Consumer Users or Professional Customers acting for the benefit of Users (employees, residents, etc.);
- Consumer Users and Professional Customers to subscribe to Services;
- Users to rate and comment on the Services rendered by Ambassadors;
- any Member to enter into contracts with Switch up and/or other Members;
- any Member to pay sums owed to Switch up or another Member (e.g. Ambassador), by means of an interface created with MangoPay, a payment service provider.
- any Member to access his/her personal space in order to consult his/her personal data and the contractual documents concluded with Switch up and/or other Members;
- any Member to contact Switch up or other Members;
- any Member to share all the documents necessary for the proper performance of the contracts concluded with Switch up and other Members.
The Member undertakes to:
- create only one Account, it being specified that it is forbidden for any individual or legal entity to have several Accounts on the Platform;
- keep their Platform access codes and Account data confidential, it being specified that their Account is strictly personal;
- provide objective, sincere, exhaustive and detailed information in their Personal Space;
- update their personal data in their Personal Space;
- not use the Platform to carry out illicit or fraudulent acts;
- respect intellectual property rights relating to the Platform and the rights of third parties (e.g. content of Users' profiles) content of Users' profiles).
6.1 General
Switch up is responsible for the processing of Members' personal data collected when using the Platform. Switch up ensures that it has carried out the appropriate formalities to comply with the provisions of the so-called "Data Protection Act" of 6 January 1978 and the General Data Protection Regulation (RGPD) n° 2016/679 of 27 April 2016.
6.2 Collection of personal data
Members' personal data is collected when they use the Platform (creating an Account, requesting a Quote on the Platform, concluding a contract with Switch up or other Members, etc.). The personal data of the Member collected by means of the Platform are in particular the following:
- Identity and contact details of the Member;
- Connection information (IP address, type of browser, etc.);
- Preferences of the Member (e.g. identification of needs prior to the preparation of a quotation). identification of needs prior to the drawing up of a Quotation by the Ambassador);
- Information required for the execution of the contracts subscribed to (proof of identity, proof of residence, proof of income, work or taxation, proof of family composition, etc.).
6.3 Purposes of processing personal data
Data is processed by Switch up in order to:
- comply with legal and regulatory information obligations, in particular with regard to the user and the Professional Client;
- enable the issue of personalised Quotes;
- facilitate the performance of Service Contracts;
- request, store and distribute satisfaction notices;
- transfer or assign them to our partners under the terms of article 6.5;
- for commercial purposes (mailing, social networks, SMS, telephone, mail, etc.).
6.4 Legal basis for processing
In accordance with the terms of the GDPR, the legal bases for the processing of data by Switch up are:
- Article 6.a of the said GDPR, insofar as the data subject (e.g. Member, Ambassador, User, etc.) has consented to the processing of his or her personal data for one or more specific purposes (as referred to in article 6.3 hereof);
- Article 6.b of the said GDPR, where the processing is necessary for the performance of a contract (e.g. Service Contract with an Ambassador or other contracts with Switch up) to which the data subject is a party or for the performance of pre-contractual measures taken at the data subject's request.
6.5 Transfer of data to third parties
Switch up may transfer personal data to third parties in the ways defined below:
- transfer of User and Professional Client data to Ambassadors, in order for them to edit Quotes, conclude and execute Service Contracts;
- transfer of Ambassador data to Users and Professional Clients in order to comply with legal information obligations and to facilitate the execution of Service Contracts;
- transfer of data to the payment service provider in order to facilitate payments on the Platform;
- transfer of data to the Ambassadors and Partners for the proper performance of the Services subscribed to (real estate agencies, administrations, matchmaking companies, bank providers, insurers, etc.).)
The above list of third parties is exhaustive. No other third party may have access to Members' data, unless the law or a court decision requires Switch up to communicate certain data to administrative or judicial bodies.
It is specified that all third parties to whom personal data may be transferred are all domiciled in the European Union and are therefore subject to compliance with the RGPD.
6.6 Retention period
Customer notices are kept for a maximum period of 5 years. Invoices and contractual documents are kept non-anonymised for a period of 10 years, in accordance with Switch up's legal and accounting obligations. The other data is anonymised for statistical purposes as soon as the account is deleted or when the Member has been inactive for 36 months.
6.7 Rights of access, modification, opposition and deletion
In accordance with the provisions of the French Data Protection Act of 6 January 1978 and the RGPD, all Members have the right to access, oppose, rectify and delete their personal data at any time.
. The Member may exercise these rights by writing to Switch up, by email at the following address support@switch-up.fr The Member must specify his/her identity, contact details, the subject of his/her request and attach proof of identity. A reply will then be sent to him/her within one (1) month of receipt of the request.
In the event of dissatisfaction, the Member has the right to lodge any claim regarding respect for the rights referred to above with the CNIL by sending his/her request:
- either online via the form accessible on the following page: https://www.cnil.fr/fr/plaintes;
- or by post to the following address: CNIL, 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07
The Platform uses cookies to enhance the Member's experience on the Platform. Cookies are files that the Platform installs in the browser or portable device (smartphone, tablet or any connected device) during the Member's visit. They are used to record information about the Member's visit.
Cookies are only associated with an anonymous user and his/her computer/device. Cookies do not provide
references that allow Switch up to know personal data.
Switch up uses cookies to:
- find out how Members browse the Platform;
- collect anonymous statistical information on visits (pages consulted, length of visit...);
- optimise the Member's browsing by adapting the content to the Member's behaviour and preferences;
The Member's information and consent on the collection and processing of cookies is obtained by means of an information banner, in accordance with the recommendations of the CNIL in its deliberation of 4 July 2019.
The Member is free to refuse the collection and processing of cookies. The quality of the Platform's operation may nevertheless be reduced.
He may also set the parameters for the collection and processing of cookies by means of his browser's configurators. The steps to follow can be consulted in the "Help" menu of each browser.
In accordance with Article 5 of Resolution No. 2019-093 of 4 July 2019, cookies and tracers must not have a lifespan exceeding thirteen months and this lifespan must not be extended automatically on new visits. The information collected through cookies and tracers must be kept for a maximum period of twenty-five months
Certain elements of the Platform may be protected by copyright, trademark law or database rights.
In this respect, the Member shall not reproduce, represent, modify or distribute them, in whole or in part, without the prior written authorisation of the holder of the rights. Any unauthorised use is likely to constitute an infringement of copyright and may result in legal proceedings.
The Member is formally prohibited from copying all or part of the functionalities enabling the Platform to be used.
In addition, Switch up is the publisher of the database constituted by the Platform, which is protected by the application of articles L. 341-1 et seq. of the French Intellectual Property Code. As such, any extraction or use of the content of the database may incur the civil and/or criminal liability of its author.
It is forbidden, without the prior written consent of Switch up, for any Member to create any hypertext link to the Platform. Switch up is in any case not responsible for hyperlinks created by third parties and directed to the Platform
10.1 Responsibility of the Member
The Member is particularly responsible for the consequences:
- of his or her failure to comply with any of the stipulations of these GCU;
- of any data entry error;
- of any identity theft on the Platform when he or she has not respected his or her obligation of confidentiality regarding his or her connection identifiers.
10.2 Responsibility of Switch up
Switch up makes every effort to ensure the proper functioning and security of the Platform. However, Switch up cannot be held responsible for:
- interruptions, delays or unavailability of the Platform due, in particular, to a break in service, maintenance work, external intrusion or the presence of computer viruses;
- the consequences of unauthorised use of the Account;
- the consequences of closure of an Account justified by a breach by the Member of its obligations towards Switch up and the other Members
10.3 Force majeure
Neither Switch up nor the Member shall be liable in the event of force majeure. In accordance with the provisions of Article 1218 of the Civil Code, force majeure occurs when an event beyond the control of the debtor, which could not reasonably be foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the performance of its obligation by the said debtor.
11.1 Autonomy of the clauses of the GCU
Unless otherwise expressly stipulated, in the event that any of the clauses of these GCU should be invalid or unenforceable, in particular due to an existing or new legal rule, said clause shall have no effect on the validity and/or enforcement of the other clauses of these GCU.
11.2 Absence of tacit waiver of any of the clauses of the GCU
The fact that Switch Up does not avail itself at a given moment of any stipulation of the present GCU or of their violation, cannot be considered as a waiver of the right to invoke the benefit of this stipulation or of this violation.
These GCU are governed by French law.
For any complaint concerning the use of the Platform, the Member (including the consumer User) may contact Switch up by email at the following address contact@switch-up.fr.
In the event of a dispute concerning the use of the Platform between Switch up and a consumer User, which is not resolved within one (1) month of the first written complaint, the latter has, in accordance with the provisions of articles L.612-1 et seq. of the French Consumer Code, the possibility of having recourse free of charge to the consumer mediator appointed by Switch up, namely ATLANTIQUE MEDIATION CONSO:
- either by filling in the form provided for this purpose on its website or by clicking here;
- or by post to the following address MAISON DE L'AVOCAT - 5, mail du Front populaire - 44200 NANTES
The consumer User remains free to accept or refuse the recourse to mediation and, in the event of recourse to mediation, each Party is free to accept or refuse the solution proposed by the mediator.
The consumer User is also informed of the existence of the European platform for online settlement of disputes intended to collect any complaints following an online purchase from European consumers and to transmit them to the competent national mediators. This platform can be accessed via the following link: https: //ec.europa.eu/consumers/odr/.
In the event of a dispute concerning the use of the Platform which has not been resolved amicably, the competent jurisdiction to hear the dispute shall be:
- in the case of Platform Members who are merchants, the Commercial Court of Nantes, to which the parties confer exclusive jurisdiction;
- in the case of other Members, determined in accordance with the applicable rules of civil procedure
